These terms set out the agreement between Fresh Harvest and the customer for the purchase and delivery of our harvest boxes. Please read them carefully before placing an order.
By placing an order with Fresh Harvest, you confirm that the information provided is accurate and that you are authorised to make the purchase. We reserve the right to accept, decline or cancel any order at our discretion, including where payment details are incorrect, a product is unavailable, or the order is suspected to be fraudulent.
The contents of each harvest box may vary depending on seasonal availability, supplier conditions and market freshness. We will do our best to provide the selected produce as described, but substitutions may be made when required to maintain product quality and freshness.
Delivery windows are confirmed by Fresh Harvest on selected days only. We may contact you to confirm your preferred delivery slot, address, or timing. Any delivery estimates are indicative and depend on route conditions, weather, or operational constraints beyond our control.
All orders are processed through the secure Yoco checkout before the order is confirmed. Once a payment is approved, the order is considered confirmed and will proceed according to the delivery schedule. If Yoco is unavailable or a payment is declined, the order may remain pending until the issue is resolved.
Orders may be cancelled or amended before dispatch or before payment has been confirmed. Once a delivery is scheduled or payment has been received, amendments may be limited. In cases where a cancellation is approved, refunds will be processed according to the payment method and timing used.
If there is a delivery issue, product quality concern, or payment-related dispute, please contact Fresh Harvest as soon as possible with your order number and a description of the issue. We will review the matter fairly and may offer a refund, replacement, or account credit depending on the circumstances.
Customers are responsible for providing a correct delivery address and ensuring someone is available to receive the order at the agreed time. Fresh Harvest is not liable for missed or delayed deliveries caused by an incorrect address, inaccessible delivery points, or failure to accept the order at delivery time.
Fresh Harvest will not be liable for indirect, incidental, or consequential damages, including loss of time, inconvenience, or loss of business arising from the use of our service. Our maximum liability for any claim arising from an order shall not exceed the value of the relevant order unless required by applicable law.
We use your contact details only to process and communicate about your order. By placing an order, you agree that we may contact you by phone, SMS, or email for delivery confirmation, order updates, or payment verification.
These terms and conditions are governed by the laws of the Republic of South Africa, and any dispute arising from these terms will be subject to the jurisdiction of the competent South African courts.